Data Collection Recommendations

Ability of our agency to collect data and report

Please describe the extent to which your agency has or would be able to collect data to report on the following performance measures:

a. Increased geographic service area – We currently collect this data.

b. Improved quality of transportation service provided – We currently do not collect data specific to consumer satisfaction with transportation. We do collect data on consumer satisfaction with our overall services. In the comments section, there are often comments about transportation services but we do not collect any quantitative data. Because we work with an external organization to deliver this survey, it would be difficult to add questions specific to our transportation services.

c. Increased hours of service for seniors and people with disabilities – We currently collect this data.

d. Increased ridership – We currently collect this data.

e. Increased accessibility – We currently collect this data.

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Idea No. 65