Performance Measure Suggestions

Communication barriers

For people who have trouble communicating using the English spoken language, public transportation is very challenging ~ often impossible.

If a person has a hearing impediment, comprehension difficulty, or English is not a native language, transportation staff is rarely trained in Sign Language and the vehicles rarely have written instructions or a real-time map (actual location information showing route progress) aboard. Additionally, to make reservations or ascertain information, the ability to speak English is usually required.

ASL trained staff, explicit written instructions, a way to write or type information to staff on board, maps, and directions on board, and the ability to correspond with transportation agencies via email are essential to making transportation accessible to all people.

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Idea No. 37