Performance Measure Suggestions

Fixed Route Usage

The number of consumers who plan to use fixed route systems after travel training is completed best reflects the value of the Section 5310 program. This is somewhat akin to consumer satisfaction, but is more of a measure of consumers’ commitment to change how they transport themselves even after travel training is over. The goal of most travel training programs, including the Mobility Matters program at the Center for Independent Living, is for people of disabilities and seniors to use fixed route systems rather than paratransit, thus enabling them to become more independent community members and saving about $70 per trip.

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Idea No. 77